British customer service?

[mattdm@xxxxxxxxxx (Matthew Miller)]

My wife is on a business trip, and I'm expecting her to arrive home tonight.
I just got a call from British Airways. It went like this. I want to
emphasize that I am not making this up, and the transcript is pretty
much-word-for-word, as I was so perplexed I thought I'd better write it down
right away.

 
British woman: Hello, this is British Airways. Is Ms. Showalter there?
 
Me: Um, no, she's not home yet. Is there a problem?
 
BW: Okay, well, can I leave a message for her?
 
Me: Sure. Is there something wrong? As far as I know, she's on one of your
    flights right now.
 
BW: We just wanted to let her know that her flight is going to be arriving
    a little late. It will be arriving in Philadelphia at 7:45.
 
Me: The one she's on?
 
BW: Yes.
 
Me: You want me to tell her when she gets home, that her flight arrived late?

BW: Yes.

Me: Okay, I'll let her know.
 
BW: Thank you, sir.